June 16th

I started my day around 01:00, getting called out for work.  It was a French customer, who'd left a callback number that went to a message in French.  I had no idea what that said, so I mailed a bunch of people there and pointed out that we needed a direct number.  An hour later, I gave up and went back to bed.  He replied with the same phone number around 06:30, so I got up and reiterated my need for a direct number, which I finally got, only to see that it was a problem with them not managing their servers, and not something that we should be doing for them.  Triffic.  I'd given him my direct number, so I hung around the house expecting the promised call back.  They didn't call back.